FAQs
What does 'Eris' mean?
Eris is the Greek goddess of chaos. I started creating earrings after quitting my corporate job and feeling a little lost - and this business bloomed from that. I believe that wonderful things can come from uncertainty, if you embrace it, and chaos can spark creativity - so I named my business after her!
How are my accessories made?
All Studio Eris accessories are lovingly handmade from polymer clay - a non-toxic plastic resin. Colours are meticulously hand-blended, patterns are formed from clay and carefully inlaid into the surface (never painted!), then items are baked, sanded, coated with UV resin if required, and assembled. I design and create all my accessories from my home studio in London.
What are the components made from?
All connecting components and posts are made from hypoallergenic gold-plated brass, and are suitable for sensitive ears. I supply comfort backs made from plastic and gold-plated brass. If you require stainless steel findings, please add this request in the Notes box at checkout.
How long will my order take?
I hand-make all my accessories in small batches to avoid waste. If items are available in stock, they ship within 1-3 business days. If items are not in stock, please allow up to 5 days for fabrication, then 1-3 business days for shipping. In most cases, I have stock available and items ship within 3 business days. Please check shipping estimates below for your country.
How do you ship my items?
I use Royal Mail for all shipping. UK orders are shipped using Royal Mail 1st Class Signed For (24 hour delivery), and all European and International orders are shipped using Royal Mail International Standard (Europe - 3-5 business days; ROW - 6-7 business days).
How do you package my order?
All items are wrapped in tissue, packaged in a special Studio Eris gift box, and shipped in a brown kraft box. For large orders, recycled boxes are used. All my packaging is 100% recycled, recyclable or compostable, and plastic-free.
Can I add a special note to a gift order?
Yes! Every order comes with a handwritten note - if you'd like to customise this for a gift, please add your message in the Notes box at checkout.
Can I buy a gift card?
Yes! Gift cards are available for £30 or £50 here:
https://studio-eris.com/collections/gift-cards/products/rise-ai-giftcard
They're sent directly to your recipient, and they can check their balance on the site at any time.
How do I care for my accessories?
All my work is handmade and requires a little love and care. To keep your accessories in great condition:
- Store in your gift box out of direct sunlight
- Avoid bending, dropping or storing in your handbag
- Keep away from sharp objects
- Clean gently with acetone or make-up remover and a cotton bud or soft cloth
My ears aren't pierced; do you do clip-ons?
Yes! I can make earrings with clip-on backs on all product lines apart from Signature Marble items, which are made with pierced posts as standard. If you require clip-on backs, simply check the box on the product page before adding to cart. If you would like a pair of Signature Marble earrings custom-made with clip-on backs, please contact me at hello@studio-eris.com.
Do you do custom orders?
Absolutely! I can create special earrings for you using my shapes, in the colours and patterns of your choice. Email me at hello@studio.eris to discuss!
What is your return/exchange policy?
I am happy to accept returns or exchanges, providing earrings are unworn and returned in the original packaging. Please email me at hello@studio-eris.com to let me know, and return to: Studio Eris, 34 Windsor Road, Kingston upon Thames, Surrey KT2 5EY. Customers are responsible for return shipping costs.
Do you do repairs?
When properly cared for, your Studio Eris accessories will become your life-long friends - but accidents can happen! If you require a repair, please contact me at hello@studio-eris.com and if possible, I'll be happy to repair or replace your earrings free of charge.
Can I get in touch with you?
Of course! You can email me about anything - an order, wholesale, or just for a chat! - at hello@studio-eris.com. I'd love to hear from you.